Analytic Hierarchy Process (AHP) Tutorial

Analytic Hierarchy Process (AHP) Tutorial 1 This tutorial presents a (fabricated) working example to reinforce an understanding of the AHP prioritization technique. Situation Description: We are analysts at Blodger’s Communications. We are planning our next release. We have planned releases every four to six months. Due to this relatively short delivery time in which we must fit the planning; detailed requirements specification, analysis and design; programming; and thorough testing (including full regression testing), the scope of our release must be constrained. As well, Blodger’s has fixed the systems budget which further necessitates the need to choose implementation items wisely. The team responsible for product introduction and packaging services at Blodger’s cannot agree on what to include in the release. This team consists of the Vice President (VP) of Sales and Marketing, the VP of Customer Care, the VP of Billing and Invoicing, the VP of Provisioning and Equipment Distribution, the

VP of Finance, and the VP of Information Systems. At a meeting, one of our Senior Systems Analyst s (a wise graduate from the University of Toronto who has been invited because of their great ability) proposes the application of the Analytical Hierarchy Process (AHP) to identify what will be included in the release and what will be excluded. Here are the items to be considered for the release: 1. The Customer Care group has proposed that a communication-tracking mechanism be put in place. This would capture a record of all advice and quotations made to existing and potential customers. The purpose of this is to ensure that the store salespeople are aware of what the customers have been told in order to provide consistent service. As well, sales people are often befuddled by claims that customers make about phone conversations. This would help them to understand what the customer is talking about. 2. Billing and Invoicing want to publish detailed bills online and allow customer payment through credit card or pay-pal accounts. They want to add a discount for customers who choose to route their billing through the internet and further discount for those who pre-authorize bill payment. 3....

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Using LaTeX to Create Quality PDF Documents

This article is devoted to methods of creating fine quality interactive pdf documents using LATEX. For individuals who write technical material, TEX and LATEX are the idealauthoring tools. Even though this article is written primarily for LATEX users, people who prefer pure TEX may derive much from this article as well. I, myself, prefer AMS-TEX; even so, there is no denying the power, convenience and utility of LATEX.

Beyond the question of the content of your document (content being of premier importance), what elements go into making an attractive document suitable for the www? Page Layout A document not meant to be printed but to be viewed over the Internet must be comfortable enough to the eyes to be read over long periods of time; therefore, making a good choice for page layout is certainly important.
Color Emphasis is a traditionalway of attracting the attention of the reader to a particularly important point. We discuss the ways of...

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MATHEMATICAL SKILLS Tutorial

To a mathematician math is an end in itself; to the chemist and chemistry student it is a means to an end: a tool. Little in chemistry can be studied and understood without the aid of mathematics. Since math will be an important tool for you it is best if you learn to use this tool efficiently.

Efficiency at doing anything comes through practice; you learn to do something by doing it. The problems in this Tutorial are for your practice. You should do these problems over and over until you can do them automatically. Then when the time comes to use these skills in a chemistry problem you can pay attention to the principle illustrated by the problem and not get lost in the use of math.

If you have to spend what seems like an extraordinary amount of time on these problems, then, definitely, you need to practice and the time spent will repay you many times over during the semester. It may even make the difference between doing well and dropping out. The two math skills covered in this Tutorial are: (1) exponential arithmetic and (2) significant figures.
EXPONENTIAL ARITHMETIC: The basics are given in Appendix A, section A.1, pp 1012-1014, of your lecture text.

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