SAP Phase II FAQs (Frequently Asked Questions)

SAP Phase II FAQs (Frequently Asked Questions) Page 1 of 7 06/28/04 This document lists questions that were discussed during end user training classes. Each functional area is listed and answers have been provided for each question. This document is updated on a regular basis as additional questions are raised or answers are provided so check it continually. General Q) Why do I see a partial screen in a tutorial? A) Use the right scroll bar to view the rest of the screen. Q) Nothing happens when I click on the SAP Tutor icon on my desktop? A) This icon is the Tutor software only. Double-click on a tutorial (.sim file) and it will open. Q) Why can’t I open a tutorial? A) Check to ensure you have the SAP Tutor player software installed on your computer. If you don’t see the icon on your desktop , go to Start/Programs

to see if a program named SAP Tutor is installed. If not, contact the IT-Help Desk to get this program installed. Only SAP GUI users may have the SAP Tutor application installed due to licensing requirements. Q) When will the training sandbox environment be available? How will users be notified when is is available? A) It will be available mid-June and notification will be through the TPLs. Q) I have been told I need the SAP GUI loaded on my PC. What is this mean? A) The SAP GUI is the SAP software that is loaded on your PC if you have an SAP role other than ESS. All Tarrant County users have access to the web-based ESS. However, only Tarrant County employees with a specific SAP role have the SAP GUI software. For example, if you create Purchase Requisitions, you will need to have the SAP GUI software on your PC. Q) When I try to log into SAP, I get the following error: “Name or Password is incorrect. Please re-enter.” A) You have made a mistake on your User ID and/or password. Verify that you have entered your User ID correctly. Your User ID is generally the first...

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