Role of Commitment and Motivation in Knowledge Management Systems

Proceedings of the 36th Hawaii International Conference on System Sciences - 2003 knowledge workers to transform the above inputs into organizational performance. Not surprisingly, despite the availability of the best technology or access to the richest warehouses of relevant information, knowledge workers’ motivation and commitment often determine the success or failure of knowledge management systems [16,18]. Similarly, knowledge workers’ motivation and commitment play a critical role in enabling sharing of tacit and explicit knowledge [39,42]. Given their importance, it differences.

The same surveys have also highlighted that marked confusion exists in practice about what can be done to alleviate the lack of user motivation and commitment in organizational settings. A case in point is that of Pillsbury Co. of Minneapolis where a scientist proposed creating a forum in which everyone could contribute knowledge about all aspects of batter and related products [2]. The IT department built the system, seeded it with a few thought- Role of Commitment a Knowledge Management Sy Theory, Conceptualization, and Measu Yogesh Malhotra Syracuse University School of Management yogesh@syr.edu Jos Abstract Our ignorance exceeds our knowledge where issues of motivation and commitment of knowledge workers are concerned in the context of knowledge management systems (KMS) implementation [1,16,17,18]. This study is motivated by the pervasive confusion about the role of knowledge workers' motivation and commitment in KMS implementation and sparse, if any, theoretical or empirical research on these issues. This paper proposes a theoretical framework for understanding how knowledge workers' commitment and motivation affect the use of KMS and resulting organizational performance of the KMS. The theoretical and empirical validation of the framework require first and foremost the theoretical development of the knowledge workers' commitment and motivation...

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